What is a Virtual Assistant?
A Virtual Assistant is a person or a group of dedicated agents supporting a business. Like the answering service, the virtual assistant will answer the message and transfer the call. However, virtual assistants are more integrated with your business. They may support other projects and management tasks not related to answering the phone. They may arrange travel and provide in-depth customer service to your customers. Generally, virtual assistants only support a small number of small businesses or individual business owners.
The longer the Virtual Assistant supports your business, the more company knowledge you will gain. They may keep up with the latest developments in industry changes. As a result, the assistant will need less guidance to complete new things, and may "off the script." The quality of their support depends on their personal knowledge, which is difficult to scale.
GetCallers Virtual Assistant Service helps small businesses create a level playing field by providing small businesses with professional staff and technology usually associated with large companies. By cooperating with us, you can provide customers with world-class services and design experiences that can meet their various needs without reducing your bottom line. Even though your competitors continue to be distracted by their calls, or worse, send everything to voicemail, you can stand out with professional answers every time.
Your extension:
The main benefit of GetCallers Virtual Assistant Service is that you will always be in control. You can determine how to answer calls, what information to collect, which calls to route where, and which tasks to perform when talking to the caller.
Easy to Use:
GetCallers Virtual Assistant solution is designed with small businesses in mind and is provided at a price you can afford. With our per-minute billing, you only pay for the time the operator spends processing your call. We offer monthly plans, depending on your call volume
Due to the employment of a full-time virtual assistant, this is a novice to many property managers. Let me first share the actual functions of the virtual assistant. The answer is simple-if it can be done with a computer and/or phone, the Virtual Assistant can do the job. Although this sounds simple, it is true, but let me give you some concrete examples:
• Answer all maintenance calls
• Follow up with suppliers to confirm appointments have been set
• Follow up with the tenant to confirm that the work is completed and satisfactory
• Basic troubleshooting of the problem
• Put a copy of the invoice into the owner's portal
• Enter work orders into management software
• Dispatch appropriate suppliers
• Provide tenants with arranged ETA
• Receive and enter supplier invoices in the management software
• Put the supplier's completed repair picture into the PM file
• Verify the supplier’s compliance with insurance and solicit insurance certificates annually
GetCallers Provide weekly/daily reports on unresolved maintenance issues to the manager.
We also communicate with the owner about non-emergency repair requests.
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