What is Virtual Receptionists?
Are you familiar with Virtual Receptionists? If you own or manage a company, you need to understand what they are and how they work. Although some people think that a Virtual Receptionists is an automated technology for answering calls, it is not a real virtual receptionist.
So, what is a Virtual Receptionist?
A virtual receptionist is a real person who can answer calls for you after professional training in telephone etiquette and customer service skills. They answer calls in your company's name, send messages, transfer callers, evaluate the emergency according to your agreement, and receive messages according to your instructions. They acted as a real, alive telephone receptionist.
Is it time to Hire a Virtual Receptionists now?
When companies seek to increase efficiency and reduce costs, they pay close attention to employees and their costs, which is usually the largest single item in the financial situation.
For this reason, many companies Hire Virtual Employees, who are people who work for them but do not work on site. Instead, they work from another location.
Some companies have only virtual employees and may not even have offices. They are lean, effective and productive. All these factors help improve quality and profitability.
Increase flexibility
The 24-hour answering service will open tomorrow morning?
Do I need an hour tonight?
How about the special Saturday time this weekend?
Your employee receptionist may object to overtime and may refuse to work. This represents a static and rigid situation.
This is not the case with Virtual Assistants that are available anytime, anywhere, which can work 24/7 at any time. It represents a dynamic, fully flexible solution.
What about those unexpected moments when one person in your office cannot handle all your incoming calls?
The virtual answering service can be automatically expanded to easily meet your needs.
Reduce wage expenses
Your receptionist said, how much does it cost to cut salary costs for a full-time employee? Start with the hourly rate. Then consider working overtime, because it sometimes happens.
Add benefits such as vacation pay, pensions and medical insurance, all of which are killer costs.
Now consider vacation time, sick leave and personal leave. Someone needs to pay for all these opening hours, which is another fee. In addition, don’t forget about the costs associated with wages, human resources and management.
Increase professionalism
The call answering service award carefully selects Virtual Receptionists during the interview. The few hired receive careful training before answering a single call.
In fact, each agent receives on average several weeks of initial training and regular continuous training to cover advanced skills.
Their training focuses on professionalism and quality, as well as how to convey confidence to callers, obtain information in the most accurate way, and express charming personality over the phone.
Few company receptionists will receive this in-depth, advanced customer service training.
This is not to put down the staff receptionist, but you can expect more help from the virtual receptionist.
You can increase flexibility, reduce salary, expand coverage and increase professionalism. For a full-time receptionist, the overall result is a lot, but the cost is only a fraction.
Honesty will be rewarded later. Any high-quality company like getcallers.com must keep its promises.
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