Well, both of them sound similar but they have a significant difference, after knowing a difference it will be easy for you to determine which service suits you better. A side note: some companies manage both services so it is up to you.
Call Center Customer Services
Call center customer services are wide; they manage a large number of employees who handle a huge number of calls. These employees are called agents, they provide relevant information to their customers answer their queries, serve companies and different industries, moreover offer customer support. Call center service take inbound calls and also make outbound calls. Call center is more frequent in outbound calls; it has a wide scope for welcoming calls and subscription updates. It has a lot more ability to handle different types of customer services such as emails, technical support, and websites chitchat. The main difference between these two is the call duration.
People contact the call center when they are facing any issue or problem; a scripted environment is made between call center agents to answer according to a script if the client asks any question. The average call duration is longer than the answering services. Agents answer according to script but in detail to satisfy the client. If the customer call is complex and you have many calls at the time then the answering operator assigns only one call to you and the others assigned to a different agent.
Getcallers.com supports complex customer call center services that require full focus on details. GetCallers agents listen calmly and then respond and accomplished all the tasks that are assigned to them including the satisfaction of a customer.
Answering services
Answering services are smaller then call center customer service but they perform multifaceted tasks, serve vertical markets that provide cherished information of the inside working of the client business. Answering services communicate with individual calls to their customers. These services are available to handle a large number of calls. Call agents are fully professional and trained to answer customers. But, the duration of calls is short as compared to call center customer services; it is about 1 to 2 minute or some times less than one minute.
Answering services have key information related to the caller such as name, number, and issue that the customer is facing, and much more. The client can ask 4 to 5 questions, after that its agent duty to answer him on the spot.
These services can handle basic messages and some of the emergency calls and complex situations. An agent of answering services serves dozens of clients at the same time and not only individuals he is also dealing with industries. Agent manages 3 calls at once which is a huge difference as compared to call center customer service.
Why you should choose GetCallers?
GetCallers provide you both services with assured of quality service and dedicated agents outcomes which is the key to success in a business. If your customer call center or answering service is doing a great job then your business will grow 100%.
Comments