Taking orders, responding to a dissatisfied, impatient, or even furious customer, customer service call center providing explanations about a product ... managing customer service is not the easiest part of your job!
This mission requires wisdom, patience, and professionalism.
Discover our top 3 tips for providing quality customer service!
1. Ask for a little time
Once a customer contacts you, they expect a quick response. However, you don't always have the solution at hand. In this case, notify that you have taken note of his question and that you need a little time to find the best answer.Customers agree to be put on hold if they are informed in advance.
2. Stay calm
Perhaps we should have started there ... It is part of the job to deal with multiple requests or angry customers.The trick? Stay calm at all times. Try to think of the mad customer as a teenager. Aren't you going to argue with a child?
Give him time to get his emotions across, if he needs to. On your side, take a deep breath before formulating a polite and cordial response. This will calm him down immediately and the dialogue will have to be more serene.
3. Stay honest
" No ! " Who really likes to pronounce this word? However, sometimes you have to learn to do it. customer service call center may happen that a loyal customer requests a discount, but it is impossible for you to grant it. There is nothing you can do about it but admit the situation as it is.
That's an honest answer. You gain nothing by promising the customer something you cannot offer him.If your product does not have the functionality the customer is looking for, don't mislead him.
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