A Call Center is an organized place for diversified vocal communication. A call center is often used interchangeably with BPO; BPO stands for business process outsourcing. But there is a difference between a call center and BPO; a call center is only concerned with handling phone calls while BPO also performs back- office tasks of a company such as accountings, Customer Support Services etc. GetCallers provides you with all the Call Center Services.
A Call Center is of three Types Namely
1) Inbound Call Center concerned only with receiving incoming calls of customers and providing relevant information required by the customer.
2) Outsourcing Call Center, on the other hand, is concerned with making phone calls to existing and potential customers to spread the information required by the company and beneficial for customers. They have a sales vision.
3) Automated Call Centers may be inbound or outbound or both. They run on automated software to perform much of the tasks of a call center decreasing the workload for agents working in a call center.
A call center provides services to both the company that hires it and the customers of that company.
Services Provided by a Call Center to the Company Includes:
*Saving great effort of handling customer’s problems
*Saving money needed to set-up their own call center
*Saving the hassle of needing a separate workplace for handling contact with customers
*Saving the need of extra staff and their pay
*Saving the effort required to spread the word about their product by outsourcing
*Customer satisfaction with company’s product/services, which is the primary goal of every business
Services Provided by the Call Center to Company’s Customers Include:
*Saving customer’s time
*No waiting
*Immediate solutions for their problems
*Providing them with every bit of information until they are satisfied
*Providing them with Customer Support
Customer Support Services
Call Center Services and Customer Support Services are one and the same thing; customer support is better understandable to common people. Many of you might have seen helpline numbers/Customer Support Helpline Numbers written on some product’s label or on the website of a company. Well, that helpline number is the Customer Support Center of that company; which is using a Call Center to deal with their customers.
Why Trust and Hire GetCallers?
GetCallers was built on the ground of helping others as much as we can. We make sure of the following:
*We have highly and proudly maintained our service level
*We are the sole best customer service provider in the region
*Our staff is exceptionally trained in communication skills, behaves friendly, enthusiastic, willing to do even more work
*We provide low cost/cost effective call center services
*We provide all the services of a call center, be it inbound or outbound
*We also make use of our own virtual call center setup to enhance our services and to accommodate any and every type of work
*Our call center is a cloud based call center
*We also provide BPO services if required by the client
*We are the sole Best Customer Service provider in the region
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